Systems Engineer · CRM Administrator
Responsible for implementing automated internal communication flows and security auditing in corporate chats. Over 8 years optimizing CRM systems in technical environments.
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Events, status changes, and audits recorded on the Zapchatz platform over the last 72 hours.
The routing rule for the level 2 technical support department was implemented. 23 tickets automatically reassigned.
Review of access to internal chat channels. 2 inactive sessions were detected and revoked. No data breaches.
A group of 12 operators completed the queue management and auto-reply module. New flows configured for the night shift.
The average response time in technical chat decreased by 18% after adjusting ticket prioritization rules. Target: 40% by the end of the quarter.
The Microsoft Teams channel was added to the CRM. Incoming messages now sync in real-time with the Zapchatz control panel.