Last updated: January 15, 2025
At Zapchatz, we process the personal data you voluntarily provide through our contact forms, training platform registration, or audit requests. This includes name, email address, phone number, and messages sent. We also collect technical data such as IP address, browser type, operating system, and pages visited through cookies and analytics tools.
Your data is used exclusively for: managing requests for information about our CRM consulting, internal communication, and IT security services; providing contracted training and audit services; sending technical communications related to your project; and improving the browsing experience on our website. We do not sell or transfer data to third parties for advertising purposes.
Processing is based on your explicit consent when submitting forms, on the execution of a service contract when you contract our solutions, and on the legitimate interest of improving our internal technical communication systems. For browsing data, we use necessary technical cookies and analytics cookies subject to prior acceptance.
We retain your personal data for the time necessary to fulfill the purpose for which it was collected, and for the applicable legal periods in the Dominican Republic. Once the contractual relationship ends or the retention period expires, your data will be securely deleted.
You have the right to access, rectify, delete, and port your data, as well as to limit or object to its processing. You may also withdraw your consent at any time without affecting the lawfulness of prior processing. To exercise these rights, send an email to info@zapchatz.com indicating your request. We will respond to your request within a maximum of 30 days.
We implement technical and organizational measures to protect your data against unauthorized access, loss, or destruction, including SSL encryption, role-based access controls, and periodic IT security audits. However, no system is completely secure, so we recommend keeping your access credentials confidential.
We may share your data with essential service providers for the operation of our platform, such as hosting services, web analytics tools, and email delivery platforms. All our providers comply with applicable data protection regulations and sign confidentiality agreements. We do not transfer data to countries without an adequate level of protection without your explicit consent.
We use first-party and third-party cookies for site operation, usage analytics, and content personalization. You can configure your browser to reject all cookies, although some functionalities may be affected. For more information, see our Cookie Policy.
Zapchatz does not make misleading claims, does not use false urgency, does not present fictitious testimonials or endorsements, nor does it claim unverified official affiliations. All information about our CRM consulting, training, and security audit services is accurate and verifiable. We do not guarantee specific results without a prior analysis of your technical infrastructure.
If you have questions about this policy or wish to exercise your rights, you can contact us at:
Zapchatz